The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to us at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.
If we agree you are entitled to an exchange but the products to be exchanged are sold out, you may return such product to us and apply the amount paid to buy alternative product(s).。
All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
Original sales receipt or relevant electronic receipt must be produced to us for the request of a product exchange.
In the event that you would like to claim a refund or return, please call us +852 9367 0386 within 7 days from the date of delivery.